My Agency Platform (“MAP”), having its official website at www.myagencyplatform.com is an online platform that acts as an online market place, and facilitates and enables marketing service providers to identify and select their clientele, and vice versa.
This privacy policy of MAP, as may be amended from time to time (“Policy”) shall cover, and is for the purpose of providing and informing, (i) the visitors of the Website (including visitors who may be browsing through the Website, irrespective of whether they avail the services offered through the Website), and (ii) the users of the services (which shall include but shall not be limited to surveys, polls, rating exercises etc. which may be launched on the Platform) offered through the Website, (collectively referred to as “You”), inter alia, about the information we may collect from You, the purpose of collection and usage of such information, permitted disclosures of the information by us, and the security practises and procedures adopted by us, to secure Your information.
If You choose to access or browse the Website, or use any of our services through the Website, then You agree to the collection, receipt, possession, storage and use of any information provided by or through You, in accordance with this Policy.You further agree and acknowledge that this Policy shall form a legally valid, binding and enforceable contract between us and You. If Youare not agreeable to us collecting, storing or using Your information, in the manner permitted under this Policy, then You shall refrain from using our services and / or visiting our Website, and we reserve the right in such cases, to not provide our services to You.
The information that we collect is used for providing and improving the services of our Website. We shall not use or share Your information with anyone except as set out and permitted under this Policy.
The terms used in this Policy shall have the same meanings as ascribed to such terms in our Terms of Use, which is accessible on our Website at www.myagencyplatform.com, unless otherwise defined in this Policy. This Policy shall be read together with our Terms of Use.
Information Collection
Type of data/ information collected
For the purpose of rendering and facilitating our services, we may collect, use, store and transfer, as the case may be, the following information about or from You (“Information”):
- Personal identifiable information and personal contact information, including but not limited to Your name, password, regional location (zip or pin code), date of birth, gender, email address, mobile number, and device details, and any other information voluntarily provided to us by You while registering or opening an account with us or on the Website;
- Professional details such as the name and details of Your organization, professional credentials and work experience, references, Your designation, financial details of Your organization, nature of industry and focus areas, and territorial limits;
- Transactional information, including but not limited to transaction or project proposal (including project specifics such as duration, KPIs, target and budget details etc.), services offered or required, scope of services, and any other information as may be stated by You in the request for proposal forms, bidding forms, or consultation forms for availing the services through our Website;
- Payment details, including but not limited to, details of any payments made to and by You, Your credit card or debit card or other payment instrument details, bank account details etc.;
- Data/ information submitted by You, whether for availing or providing services through our Website, or otherwise, including but not limited to data/information provided for a specific purpose, such as any publicly posted reviews/ feedbacks/ suggestions by You through our Website (either anonymously or otherwise), general content posted through the Website, or on the blogs on the Website, information set out in request for proposals, and bid processes;
- Information accessible and available to us, by virtue of You registering with us using any of Your social media accounts, or by syncing Your various functionalities or applications (mobile or otherwise)with our Website or services; and
- Usage data/ information, including but not limited to Your usage of the Website and/ or any of its specific functions or services.
We shall retain the Information for such duration as it shall be required to provide the services to You, and thereafter for such duration required as per any legal, contractual or business purposes.
It is clarified that this Policy shall not apply to, and shall not cover, any information and / or data, that may or may not pertain to You, that we may, collect, obtain or derive from information / data freely available in the public domain, or publicly available sources, or information generally available without any confidentiality or usage restrictions.
While we have the discretion to verify and confirm the Information collected or provided by You to us, or Information obtained from public domain, You hereby acknowledge and agree that we shall not be responsible for the authenticity of the Information provided by You to us, and we hereby expressly disclaim all liabilities, claims, indemnities and remedies that You may have in this regard.
Mode of collection of data
We may use various methods to collect Information from and about You, including but not limited to:
- Directly collecting data from You;
- Collecting data/ information provided by You,while registering or creating an account with us, while searching for any specific categories or details on our Website,while filling in any requests, bids or forms for availing or offering services, while uploading any content on the Website (including as a part of any surveys, polls, rating exercises etc.), while reporting an issue, or while availing or offering any services through our Website;
- Log data and geolocation data:Whenever You use our services, we shall collect data and information on your phone called Log Data, and other location-based information (based on the location tracking functions as may be present in the device You use to access our Website and / or services). The Log Data may include information such as Your device Internet Protocol address, device name, operating system version, the configuration of the app, if any, when utilizing our services, the time and date of Your use of the services, and other statistics;
- Cookies: Cookies are files with a small amount of data that is commonly used as a unique identifier. These are sent to Your browser from the website that You visit and are stored on Your device’s internal memory.The services shall use these “cookies” explicitly. The Website may also use third party code and libraries that use “cookies” to collect information and to improve our services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to Your device. If You choose to refuse our cookies, You may not be able to use or access certain portions of the services. MAP currently does not use technology that recognizes, respondsor processes do-not-track signals or similar signals from Your device or Your browser.
Circumstances for use of data
We shall use Your Information only in accordance with the applicable laws, usually under one of the following circumstances:
- For providing, (i) our services (including making available on our Website expressly permitted information,such as reviews, testimonials and feedback on service providers by You, or Your profile or account, to the other usersand visitors of our Website or services and service providers); (ii) customer / clientele / agency management (including providing feedback or reviews to service providers listed on our Website); (iii) improve our responses to You (including offering customized services based or applicable to Your location), or the functionalities that we offerin relation to Your queries or searches on our Website, and to develop new functionalities; (iv) providing responses to any requests or queries raised by You; and/ or (v) ensuring security and accuracy of the Information collected, as may be necessary;
- For providing analytical and rating services, to the visitors or users of our Website;
- For sending any periodic communications (including by way of emails, messages and other marketing methods), suggestions or recommendations, to You and / or other users of the Website and services, about features, products and services offered by us, and any promotional programmes being organised by us or third parties through our Website, or any newsletters with the emerging trends in areas which we feel You may be interested in, or providing You with personalized ads for service providers and / or content (based on the data of Your search history and preferences while accessing the Website or the services), and for re-marketing purposes;
- To supervise and prevent any fraudulent or illegal activities on the Website, and to verify any information received, collected or compiled by us as a part of our services;
- For compliance with a legal or regulatory obligation; and/ or
- For any purpose for which You declare your valid consent under this Policy and / or the Terms of Use.
By accessing or browsing through our Website, or availing our services, You are hereby deemed to have provided us with an express consent to use any Information collected from You in accordance with the Policy, for the abovementioned purposes.
We may further use the Information collected from You and other users, and prepare anonymous analytical reports/ graphic representations/derivative data/ statistics etc. on this basis, for the purpose of increasing the efficiency of our services, where any personally identifiable information connecting You to such report or information contained in such report shall not be present.
User Contributions
We may provide services and functionalities where You can upload content, and post or publish comments, reviews, ratings, suggestions, feedback, on the content or on the parties/entities displayed on the Website. Such postings, ratings, reviews etc. shall be governed by our Terms of Use. Any such information You may submit, display, or publish in or through the Website, for public consumption and availability, shall be publicly available and may be read, collected, copied, used, and disclosed by others. We cannot control who reads Your posts, comments, reviews etc. or what other users may do with the information You may voluntarily post, so we encourage You to exercise discretion and caution with respect to any Information You may so disclose or post through our Website.
If any information available on our Website about You, is found to be incorrect, incomplete or inaccurate, You shall be entitled to review such information, and provide us with the correct or amended version of such information, which we may update on our Website, subject to our Terms of Use.You shall also be entitled to revoke or withdraw the consent that You have provided to us, for collection, storage and use of Your Information, by sending us an email to our contact email id, specified in this Policy, or close the account created on our Website. We shall make all reasonable efforts to remove or unpublish any Information provided by You from our Website, accordingly (excluding any reviews, suggestions, ratings etc. that You may have provided expressly for public consumption).
Third Party Service Providers
We may employ third-party companies and individuals to:
- Facilitate and / or promote our service;
- Provide the service (in whole or in parts thereof) on our behalf;
- Perform service-related services; and/ or
- Assist us in analysing how our servicesare being used.
These third parties may have access to Your Information for performing the tasks assigned to them on our behalf. However, they are obligated to not disclose or use the information for any other purpose.
Security
We value Your trust in providing us Your Information and hence, we strive to use commercially acceptable means of protecting it.We have in place physical, electronic and administrative safeguards to protect the Information, depending on the sensitivity of the Information collected from You. However, no method of transmission of data over the internet or method of electronic storage of data is 100% secure and reliable, and we cannot guarantee absolute security, or ensure absolute protection from any malwares, virus, hacking, cyber crimes or cyber incidents. Your posting and sharing of Information through the Website constitutes Your acceptance of this risk, and You hereby agree to waive any claims that You may have against us and any right to seek legal relief from us due to any misuse of the Information in the manner aforesaid.
Links to Other Sites
Our Website and services may contain links to other websites. If you click on a third-party link (including for any payment processes where You may be directed to a payment provider or payment gateway website, or to any sponsor or partner website associated with us, or any agency or company website which may be offering or intending to avail any servicesthat You may be interested in availing or providing respectively), You will be directed to that website. Please note that these external sites are not operated by us. Therefore, we strongly advise You to review the privacy policy of these websites before proceeding to avail any services or engaging in a transaction with such third party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any such third-party sites or services.
Further, depending on Your preferences and feedback provided to us to be intimated, contacted or notified further, either by us, or by any third party entities You or we may have collaborated with for a specific project, You could receive further calls, messages, communications or notifications from us or such third parties. In the event a third party is reaching out to You for further communications, such other third party shall be solely responsible for any information, personal data and other details collected from You during such correspondence/ communication.
Buy Outs or Change in Control
We reserve the right to merge, acquire, sell, transfer, demerge our business, services and Website (either in whole or in parts) with third parties. Pursuant to such transactions, any Information collected and / or stored by us, may also stand transferred to such third party, depending on the specifics of the transaction. By submitting Your Information to us, or by accessing our Website, or by availing or providing services through our Website, You hereby expressly consent to any such aforementioned transfer of Your Information to a third party.
Children’s Privacy
These services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the event that we discover that a child under 18 has provided us with Information, we shall immediately delete such Information from our servers. If You are a parent or guardian and You are aware that Your child has provided us with Information, please contact us so that we are able to take necessary actions.
While we have limited our services to individuals above 18 years of age, we shall not be responsible, and hereby expressly disclaims any liability or responsibility with respect to any access or participation of the Website and the services by any individual misrepresenting or misleading us with respect to their age. We shall be within our rights to block the access of such individuals from availing or providing services through our Website, if we become aware about the misrepresentation.
International Users
The services offered through our Website are limited to Indian residents. If You are accessing our Website or availing or providing services through our Website, from outside India, please note that Your Information shall be processed in accordance with the applicable laws in India. If You decide to continue availing or providing services through our Website, You hereby expressly consent to storage, processing and disclosure of Your Information in accordance with this Policy and the applicable laws in India. You shall be deemed to have further waived any claims, rights and remedies that You may have against us, in this regard, under laws applicable to the territory from which You may be availing or providing services in our Website.
Changes to This Privacy Policy
We may update our Policy from time to time. Therefore, You are advised to review this page periodically for notification of any changes. We will notify You of any changes by posting the new privacy policy or amendments to the Policy on this page. These changes shall be effective immediately after they are posted on this page.
Governing Law
The Policy shall be governed in accordance with the laws of India and any disputes arising out of or in connection with the Policy shall be subject to exclusive jurisdiction of courts in Ernakulam, Kerala.
Contact Us
If You have any questions or suggestions about our Policy, do not hesitate to contact us at [■]. In the event of any discrepancies or grievances, please contact our designated grievance officer, Mr. [■], at [■].